Service Agreement

Service Agreement 2017-12-24T00:58:41+00:00

RECITALS:

  1. US Lead Network, its affiliated companies and online partners operate business directory web sites (each, a “Web Site”) through which individuals (“Users”) identify themselves as interested in finding a service provider (each, a “Provider”) located within a certain zip code or other geographic area that provides services relevant to a particular market segment.
  1. The US Lead Network Web Sites provide the User search results consisting of participating Providers located in that geographic area that are listed in such Web Site’s directory of Providers (a “Directory”) as offering the services selected by the User.

 

  1. Client desires to participate as a Provider listed on the Web Sites in exchange for a Fee per User Inquiry, as defined herein.

 

AGREEMENT:

 

NOW THEREFORE, in consideration of the foregoing recitals, the mutual agreements, covenants, and premises contained herein, and for other good and valuable consideration, the receipt sufficiency and validity of which are hereby acknowledged, the parties agree as follows:

 

  1. Description of the Service

1.1       Service. As used herein, the “Service” means the provision by US Lead Network of User Inquiry processing services for the benefit of Client.

 

1.2       Directory of Providers; User Searches. US Lead Network, its affiliated companies and/or its online partners maintain the Web Sites through which Users may obtain information about the Providers listed in the Directories and inquire about the Provider selected by the User.

1.3     The User Contacts the Client. US Lead Network shall communicate User contacts to Client through one of the following methods:

 

 

1.3.1  Telephone Call Forwarding. The search results displayed in response to each User request will include a phone number operated by US Lead Network that is assigned to each corresponding Provider listing(s). Client may be included in the Provider listings, as applicable. If the User chooses to contact the Client by phone, US Lead Network will re-direct the phone call to the phone number Client has provided to US Lead Network.

 

1.3.2  Electronic Mail. The User may contact the Client via an email to USLeadNetwork.net or affiliated Web Site. When US Lead Network receives a User email regarding one or more Provider that includes the Client, US Lead Network will collect information about the User, including the User’s name, phone, email, zip code. US Lead Network will forward, via email, the information obtained from the User to all Providers meeting the User’s search criteria, including Client.

 

1.3.3  Telephone Answering Service. Users may call the toll free number listed on the Web Sites and leave a message with US Lead Network. The same User information specified in Section 1.3.2 will be captured, and an email will be sent to the Client’s email address on file if Client is included in the group of Providers matching the User’s search criteria.

 

1.3.4    Live Chat. Users may “chat” with a US Lead Network representative via a text chat box prompt on the Web Sites. The same User information specified in Section 1.3.2 will be captured, and an email will be sent to Client’s email address on file if Client is included in the group of Providers matching the User’s search criteria.

1.4     Recording of Calls. The US Lead Network records the inbound phone calls of Users contacting the Client through the phone number associated with the Client’s listing in the Directory. The Client hereby consents to US Lead Network recording all calls routed to the Client through the Service. The Client agrees to US Lead Network notifying each User that a phone call placed to the Client through the Service will be recorded. Phone calls placed to the Client will be regularly sent to Client’s email account (the “Inbox”) for Client’s review. US Lead Network will retain call recordings for 60 days, but delete call recordings older than 60 days as needed.

 

1.5 Ownership.    Client acknowledges and agrees  that  US Lead Network, or, as applicable, its affiliate(s),  shall  at  all  times  retain ownership  of  the  Web Sites  and  domain  names,  including,  without  limitation,  all intellectual property rights contained therein.  US Lead Network acknowledges and agrees that Client owns all right, title and interest in and to Client products and services, including, without limitation, all intellectual property rights contained therein, and that US Lead Network has no rights in or to such Client products and services by virtue of this Agreement.  Each party reserves to itself all rights that are not expressly granted to the other party hereunder, and each party agrees that there are no implied licenses granted by either party hereunder.

 

  1. Client Obligations

2.1       Provide Up-To-Date Contact Methods and Billing Information. Client agrees to provide US Lead Network with an up-to-date, working phone number to which US Lead network may route User inquiries. Client agrees to maintain sales and customer service representatives to answer all User calls placed to Client’s phone number as they arrive. It is the Client’s responsibility to notify US Lead Network with any changes to Client’s billing and contact information, including business address, telephone number, email address, valid credit card or other applicable payment method.

2.2       Listings. Client may customize its Directory listings with items such as logos, photos, and descriptions of its services, facilities and personnel (to the maximum characters allowed). The Service is not exclusive; all Providers shall be entitled and enabled with the same customization capabilities. Client shall use best efforts to ensure that all content provided to US Lead Network for display on the Web Sites is (1) accurate, (2) up-to-date; (3) not misleading, and (4) complies with all applicable laws and regulations (including, but not limited to, any applicable laws and regulations governing advertising that are applicable to Client’s business). Client understands that any contact information, including, but not limited to, phone numbers, URLs, or email addresses is not permitted in its profile, except where otherwise indicated. US Lead Network reserves the right to provide the content of Client’s listing to partner Web Sites. US Lead Network does not undertake any obligation to screen or otherwise determine whether or not content provided by Client complies with applicable law and regulations.

 

2.3       Relationship with Users. Client is solely responsible for all aspects of Client’s relationship with Users. US Lead Network makes no representation as to the number of Users who will contact Client through the Service.

2.4       Review of Inbox. Client will review the calls sent to Client’s email at least once every fourteen (14) days. In the event that Client has any questions or believe that there are any discrepancies in Client’s Inbox, Client will notify US Lead Network within fourteen (14) days of the email of the call being sent. If there is a dispute between Client and US Lead Network regarding any charges under this Agreement, Client and US Lead Network will cooperate in good faith to resolve the dispute.

2.5       Privacy. Client is responsible for protecting the privacy of Users. Client agrees not to disclose any personal information or data obtained through the Service regarding any User (the “User Data”) to any third party for any reason whatsoever without the prior consent of the User, unless, and only to the extent that, disclosing the User Data is necessary to comply with applicable law or regulation.

2.6       Licensing and Accreditation; Compliance with Industry Standards and Law. Client agrees to maintain all applicable industry accreditations and all necessary federal, state and local government licenses required to provide the services as a listed Service Provider in the state(s) in which Client operates. Client agrees to operate as a listed Service Provider in accordance with generally accepted industry standards, and in accordance with all applicable laws and regulations.

  1. Payment

3.1       Fees. In consideration the provision of the Service by US Lead Network, Client agrees to pay US Lead Network a fee (“Fee”) for each User Inquiry directed to Client that originated through the Service (each a “Billable Event”). The Fee per Inquiry is set forth above at the beginning of this Agreement. An “Inquiry” is defined as a call or email, pursuant to Section 1.3 of this Agreement, from a User inquiring about a service offered by the Client, as determined by US Lead Network’s Inquiry quality screening system, based upon the customizable criteria provided by Client.

 

3.2       Billing. US Lead Network will bill Client’s credit card (provided at registration) following the end of each Billing Cycle for the Fees for all Billable Events that occurred during such Billing Cycle, as well as for any outstanding balances. A “Billing Cycle” is currently defined as one week, starting on the Effective Date, and recurring weekly. US Lead Network reserves the right to change the Billing Cycle at any time. Any and all late payments shall accrue interest at the rate of one and one half percent (1.5%) per month (or the highest rate permitted by law, whichever is less). In addition, Client is responsible for paying any reasonable expenses and attorneys’ fees that US Lead Network incurs in connection with collecting late amounts.

 

  1. License. Client hereby grants US Lead Network a non-exclusive, worldwide, paid-up, royalty-free, transferable (in the event of a sale or other change of control of USLeadNetwork.net or affiliated business) right and license to use Client’s service marks on any Web Site or other marketing materials to indicate Client’s participation in the Service. US Lead Network may sublicense this right to any of its affiliates and online partners. This license will terminate upon termination of this Agreement pursuant to Section 5. Upon termination, US Lead Network will remove Client’s marks from the Web Sites and marketing materials within a commercially reasonable period of time. US Lead Network shall require its affiliates and its sub-licensees to sign agreements with US Lead Network ensuring that Client’s service marks and content shall be used only in accordance with the terms of this Agreement.

 

  1. Term and Termination

5.1       Term. The term of this Agreement (the “Initial Term”) shall commence as of the date of this Agreement and continue for a period of one (1) year thereafter unless sooner terminated as otherwise set forth hereunder.  This Agreement shall automatically renew for additional one (1) year periods (each a “Renewal Term”) unless a party notifies the other party in writing of its intention not to renew this Agreement at least ninety (90) days prior to the end of the Initial Term or the then-current Renewal Term. The Initial Term and any Renewal Term(s) shall be collectively referred to as the “Term”.

5.2       Termination.    Upon termination pursuant to this Section 5, US Lead Network will bill Client’s credit card for the Fees for all Billable Events that occurred during the Billing Cycle up to the date of termination, as well as for any outstanding balances. In addition, upon termination, the Directory will cease listing Client as a participating Provider. US Lead Network or client may terminate this Agreement and disconnect Client’s Service at any time for convenience upon 30 days’ written notice (which US Lead Network or Client may provide by email).

5.3       Survival. In the event of any termination of this Agreement, Client will remain responsible for any Fees with respect to any Billable Events occurring prior to the date of termination. In addition, the following provisions shall survive any termination of this Agreement: Section 5.3 (“Survival”), Section 6 (“Disclaimer and Limitation of Liability”), Section 7 (“Indemnification”), Section 8 (“Representations and Warranties”) and Section 9 (“General Provisions”).

 

  1. Service Warranty Disclaimer and Limitation of Liability.

 

6.1       THE SERVICE AND ANY OTHER SERVICES PROVIDED BY US LEAD NETWORK IN CONNECTION WITH THIS AGREEMENT ARE SUPPLIED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT UNDER APPLICABLE LAW, US LEAD NETWORK MAKES NO, AND DISCLAIMS ALL, WARRANTIES (INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT), GUARANTEES, AND REPRESENTATIONS, WHETHER EXPRESS, IMPLIED, ORAL OR OTHERWISE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, US LEAD NETWORK DOES NOT WARRANT OR GUARANTY THE NUMBER OF USER INQUIRIES, APPOINTMENTS, RESPONSE RATES AND/OR PLACEMENT RATES. US LEAD NETWORK AND OTHER WEB SITES, DATABASES AND/OR PROGRAMS MAY CONTAIN BUGS, ERRORS, PROBLEMS AND/OR OTHER LIMITATIONS. US LEAD NETWORK HAS NO LIABILITY, WHATSOEVER, TO CLIENT OR ANY THIRD PARTY, FOR ANY OTHER PARTY’S SECURITY METHODS, PRIVACY PROTECTION PROCEDURES, AND/OR USE OF, OR INABILITY TO USE, US LEAD NETWORK WEB SITES, DATABASES AND/OR PROGRAMS. US LEAD NETWORK DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS AND IMPLIED, THAT ANY OTHER PARTY’S SECURITY METHODS, PRIVACY PROTECTION PROCEDURES AND/OR ANY PARTY’S USE OF US LEAD NETWORK’S WEB SITES, DATABASES AND/OR PROGRAMS WILL BE UNINTERRUPTED OR ERROR-FREE. US LEAD NETWORK MAKES NO GUARANTEES, AND ACCEPTS NO LIABILITY FOR, THE NUMBER OR CHARACTERISTICS OF INQUIRIES CLIENT RECIEVES.

 

6.2       In no event shall US Lead network be responsible for any consequential, incidental, special, punitive, exemplary or indirect damages arising from or relating to this agreement or otherwise, including, without limitation, lost revenue or profits, even if US Lead Network has been advised of the possibility of such damages. US Lead Network will not be liable, or considered in breach of this Agreement, on account of delay or failure to perform under the Agreement, as a result of causes or conditions that are beyond US Lead Network’s control.

 

6.3       In addition, and notwithstanding anything contained herein to the contrary, US Lead Network’s liability under any cause of action arising from or in connection with this Agreement or otherwise shall be limited to the lesser of $500 or the fees paid to US Lead Network by Client during the thirty-day period prior to the date the cause of action arose.

 

6.4       US Lead Network shall not be held liable or responsible for any actions or inactions of its affiliates or sub-licensees.

 

  1. Indemnification. Client will defend, indemnify, and hold harmless, US Lead Network and its affiliates, and each of our and their respective officers, directors, members, managers, employees, sublicensees, contractors and agents (collectively, “Indemnified Parties”) from and against any and all claims, actions, losses, liability, damages, fines, costs, and expenses (including reasonable attorney’s fees and expenses) arising from or related to: (a) any breach of the Agreement by Client (including, but not limited to, any representations and warranties made herein); (b) any violation of any law or regulation arising from or in connection with Client’s participation in the Service, unless such violation is the result of US Lead Network’s, its affiliate(s)’ and/or its sub-licensee(s)’ intentional misconduct or fraud; (c) any allegation that Client has infringed upon the trademark, trade name, service mark, copyright, license, intellectual property or other proprietary right of any third party; (d) any claim by any User or any other third party related solely to Client or Client’s services; and (e) any User dispute with Client, any injury suffered by a User at Client’s place of business or any other User-related issue at Client’s place of business or while receiving services from, or communicating with, Client.

 

  1. Representations and Warranties by Client. Client hereby warrants, represents, and covenants (with the understanding that US Lead Network is relying on these representations, warranties, and covenants) that as of the Effective Date and at all times during the term of this Agreement:

8.1       The individual entering into this Agreement on behalf of Client is authorized to act on Client’s behalf and to bind Client to this Agreement;

8.2       Client has the full power and authority to conduct its business, including all applicable licenses, to enter into this Agreement, and to perform its obligations under this Agreement;

8.3       Client’s execution, delivery and performance of this Agreement will not conflict with or violate: (a) any provision of law, rule or regulation to which Client are subject; (b) any order, judgment or decree applicable to Client; (c) any provision of Client’s organizational documents; or (d) any agreement or other instrument applicable to Client; and

8.4       Client will comply with all applicable federal, state and local laws, rules, regulations, court orders, judgments and decrees.

 

  1. General Provisions

9.1       Confidentiality.

 

9.1.1 Definition.  As used herein, “Confidential Information” of a party means any and all technical or non-technical information, including the Fees set forth herein, related to the  past,  current  or  proposed  operations,  products,  technology, services and business of such party (“Discloser”) that is disclosed (whether  orally,  visually  or  through  any  tangible  medium)  or otherwise made available in any manner by the  Discloser  to the other  party (“Recipient”), or  to  which the Recipient  may  gain access  in  the  performance  of  this  Agreement,  and  that  the Discloser designates as being confidential prior to or at the time of disclosure to the  Recipient.    Notwithstanding the foregoing, the Recipient’s duties  with  respect  to  the  Discloser’s  Confidential Information will terminate or not apply to any information that the Recipient can document: (a) is or subsequently becomes (through no   improper  action  or  inaction  by  the  Recipient)  generally available  to  the  public;  (b)  was  already  in  the  Recipient’s possession or  known by the Recipient prior to receipt from the Discloser; (c) was rightfully disclosed to the Recipient by a third party free of any obligation of confidence; or (d) is independently developed by the Recipient.

9.1.2 Restrictions on Use and Disclosure.   Each party agrees to hold the other party’s Confidential Information in strict confidence, and use   such   care   and   take   such   precautions   to   protect   such Confidential  Information  as   it   employs   to   protect   its   own Confidential  Information  (but  in  no  case  less  than  reasonable precautions).   Except as expressly set forth herein, neither party may disclose the other party’s Confidential Information or any information derived therefrom to any third party.    Each party agrees not to use the other party’s Confidential Information for any purpose other than as necessary to fulfill such party’s obligations or exercise its rights under this Agreement.  Each party will permit access to the Confidential Information of the Discloser only to that party’s employees and  authorized representatives who are bound by obligations of confidentiality  substantially similar to, and no less restrictive than, those contained herein.   Each party agrees to take   all reasonable steps to ensure that   the   other   party’s Confidential Information is not disclosed or distributed by its employees or agents in violation of the terms of this Agreement. The Recipient agrees to advise the Discloser promptly if it is aware or suspects that   the security of the Discloser’s Confidential Information has or may be compromised in any way.

9.1.3 Required Disclosure.  The restrictions of Section 9.1.2 will not operate to prevent disclosures of Confidential Information required by any law or regulation, or in response to a valid order by a court of   competent    jurisdiction   or   other   governmental   authority; provided, however, that the Recipient provides the Discloser with prompt written notice of such pending  disclosure, if reasonable under the circumstances, in order to provide the Discloser with an opportunity (at its own expense) to object to the disclosure, or to seek  confidential  treatment  or   other  protective  measures  to preserve,   to   the   extent   possible,   the   confidentiality  of  the Confidential  Information,  and  will  cooperate  with  Discloser  in connection therewith.

9.1.4 Injunctive    Relief.    The    Recipient    acknowledges   that    the Discloser’s Confidential Information constitutes valuable trade secrets of the Discloser.  Each party acknowledges that any unauthorized use or disclosure of the Confidential Information of the other party would cause the other party irreparable harm for which its remedies at law would be inadequate.  Accordingly, each party acknowledges and agrees that if any such unauthorized use or disclosure occurs, the Discloser will be entitled, in addition to any other remedies available to it at law or in equity, to seek the issuance of injunctive or other equitable relief.

9.1.5 No Rights Granted.  Except  as  otherwise  provided  in  this Agreement, the Recipient acquires no license or other rights to any Confidential   Information  of  the  Discloser,  including,  without limitation, any right that has issued or may issue based upon such Confidential   Information.   All    Confidential   Information   and materials furnished to the Recipient by the Discloser, and all copies thereof made by the Recipient, will remain the property of the Discloser.

9.1.6 Rights on Termination.   Upon termination of this Agreement, each of the parties shall return all Confidential Information in its possession to the other.

9.2       Notices. All notices to US Lead Network shall be sent to US Lead Network at 6042 E. Brianna Road, Phoenix, Arizona 85331, attention President. Any notices to Client may be effected by sending an email to the email address specified in Client’s Inbox or by posting a message to Client’s Inbox, and shall be deemed received when sent (for email) or twenty-four (24) hours after having been posted (for messages in Client’s Inbox).

9.3       Policies. Client’s participation in the Service shall be subject to all applicable US Lead Network policies including, without limitation, the Privacy Policies posted on any Web Site on which Client listings are published, and any applicable Web Site specification requirements (collectively, “Policies”). The Policies may be modified by US Lead Network at any time. The current Policies are located on any Web Sites. Client should review the Policies regularly. By Client’s continued participation in a Service, Client agrees to all of the associated terms and conditions contained within the Policies effective at that time.

9.4       Force Majeure. Neither party shall be liable to the other for delays or   failures  in  performance  resulting  from  causes  beyond  the reasonable control of that party and not due to such party’s negligence or fault, including, but not limited to, acts of  God,  labor  disputes  or  disturbances,  material shortages or rationing, riots, acts of war, governmental regulations, communication or utility failures, or casualties. There shall be no excuse for Client’s payment obligations pursuant to Section 3 of this Agreement.

9.5       Waiver. The waiver by either party of a breach or a default of any provision of this Agreement by the other party shall not be construed as a waiver of any succeeding breach of the same or any other provision, nor shall any delay or omission on the part of either party to exercise or avail itself of any right, power or privilege that it has, or may have hereunder, operate as a waiver of any right, power or privilege by such party.

9.6       No Agency; Independent Contractors. The parties hereto are independent contractors. Nothing  in  this  Agreement  shall  be  deemed  to  create  an  agency,  employment, partnership, fiduciary or joint venture relationship between the parties.  Neither party (nor any agent or employee of that party) is the representative of the other party for any purpose and neither party has the power or authority as agent, employee or in any other capacity to represent, act for, bind or otherwise create or assume any obligation on behalf of the other party for any purpose whatsoever.

9.7       Governing Law and Forum. This Agreement, and any disputes arising directly or indirectly from this Agreement, shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its choice of law provisions. Each of the parties hereby irrevocably consents and submits to the exclusive jurisdiction of the state and federal courts located in Maricopa County, Arizona for any such disputes, and hereby irrevocably waives any objections to the laying of venue in such courts.

9.8       Entire Agreement; Amendment. This Agreement constitutes the entire agreement between the parties with regard to the subject matter hereof. US Lead Network may modify the terms of this Agreement at any time without liability, and Client’s use of the Service after notice that the terms of this Agreement have changed constitutes Client’s acceptance of the new terms.

9.9       Headings. Captions and headings contained in this Agreement have been included for ease of reference and convenience and shall not be considered in interpreting or construing this Agreement.

9.10     Costs, Expenses and Attorneys’ Fees. If either party commences any action or proceeding against the other party to enforce or interpret this Agreement, the prevailing party in such action or proceeding shall be entitled to recover from the other party the actual costs, expenses and reasonable attorneys’ fees (including all related costs and expenses), incurred by such prevailing party in connection with such action or proceeding and in connection with obtaining and enforcing any judgment or order thereby obtained.

 

9.11   Representation by Counsel.  Each  party  hereto  has  had  the opportunity to  consult  with and  be represented by  independent counsel   familiar   with   the   matters   herein,  and  the parties acknowledge that they  have so  consulted,  if  desired, and  have voluntarily  and  freely  elected  to   enter  into  this  Agreement recognizing  that  each  is,  as  part  of  the  consideration  hereof, establishing    important    legal    rights.    The    parties     further acknowledge that by entering into this Agreement, they have created significant legal rights one between the other.

 

9.12   Construction of Agreement. The parties acknowledge their right to independent legal counsel, and agree to obtain any appropriate advice or opinion about this transaction from their respective attorneys.  Any  and  all  advice  and/or  opinion  on  the  legality, validity,  effect,  tax  consequences,   and/or  other  consequences pertaining  to  these  documents  or  the  need  for  any  additional provisions  or  modifications  must  be  provided  by  each  party’s respective attorneys. The parties acknowledge that this Agreement and all documents executed in connection herewith have been prepared and agreed upon pursuant to negotiations between the parties.

 

9.13   Inurement.  This Agreement shall inure to the benefit of and be binding on the parties hereto and on each of their respective heirs, executors, administrators, personal representatives, successors and assigns.

 

9.14   Necessary Acts. Each of the parties shall promptly and without delay   do  any  act  or  thing  and  shall  execute  all  instruments reasonably necessary and proper to make effective the provisions of this Agreement.

 

9.15   Integration Clause; No Oral Modification.  This  Agreement represents the entire agreement of the parties with respect to its subject  matter, and all agreements, oral or written, entered into prior  to  this  Agreement  are  revoked  and  superseded  by  this Agreement. No  representations, warranties, inducements, or oral agreements  have  been  made  by  any  of  the  parties  except  as expressly set  forth herein or  in other  contemporaneous written agreements. This Agreement may not be changed,  modified, or rescinded, except in a writing, signed by all parties hereto, and any attempt at oral modification of this Agreement shall be void and of no effect.

 

9.16   Recitals.  The recitals are incorporated in this Agreement by reference and form part of the Agreement.